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Get In Touch

Contact Us

Get In Touch

Have a question, feedback, or inquiry? We'd love to hear from you! Our team is dedicated to providing excellent customer service and responds to all emails within 24 hours. Whether you're curious about a specific product, need help with an order, or have a collaboration idea, we're here to help.

Contact Information

Email: contact@thefittedstash.co

Phone: +1 716 424 0034

Mailing Address:
The Fitted Stash
136 Lakeview Ave
Buffalo, NY 14201
United States

Website: thefittedstash.co

Response Time: We aim to respond to all inquiries within 24 hours, Monday through Friday. Weekend emails may take until the following Monday.

What to Contact Us About

We're here to help with nearly anything! Common reasons to reach out include:

  • Order inquiries: Questions about your specific order status, tracking, or delivery
  • Product questions: Sizing information, material composition, authenticity verification, or product details
  • Technical issues: Problems with the website, checkout, or account
  • Returns and refunds: Initiating returns, refund status, or exchange requests
  • Damaged or defective items: Reporting damaged products with photos for replacement or refund
  • Billing and payment: Payment issues, invoices, or billing inquiries
  • Product collaborations: For brand partnerships and wholesale inquiries
  • General feedback: Suggestions, complaints, or compliments about your experience
  • Privacy concerns: Data privacy questions or information requests

Order Support

Need to track your order? You can track your shipment using the tracking number in your confirmation email. Simply click the link or visit usps.com and enter your tracking number. If you don't have your tracking number, email us at contact@thefittedstash.co with your order number, and we'll provide it immediately.

Want to modify or cancel an order? Orders can be modified or cancelled within 1 hour of purchase. If your order has already entered our fulfillment system, contact us immediately at contact@thefittedstash.co and we'll do our best to help. We'll need your order number and specific modification details.

Have a damaged item? If your item arrives damaged, contact us within 72 hours of delivery with detailed photos showing the damage from multiple angles. We'll replace the item at no cost, provide a prepaid return label, or issue a full refund—your choice. We take product damage seriously.

Package lost or delayed? All packages are insured and tracked via USPS. If your package doesn't arrive within 15 business days (or projected delivery date), contact us with your tracking number. We'll investigate with USPS and work with you to resolve the issue—either through replacement or refund.

Returns & Refunds

We want you to be 100% satisfied with your purchases. To start a return or refund, email us at contact@thefittedstash.co with the following information:

  • Your order number
  • Reason for return (sizing, changed mind, damage, etc.)
  • Photos of the item(s) if applicable (product photos, damage, condition)

We'll respond within 24 hours with a prepaid return label, return instructions, and refund details. For complete information, please visit our full refund policy.

30-Day Return Window: Items can be returned within 30 days of delivery in original, unworn condition with original packaging and tags. Refunds are processed within 5-7 business days of receipt and inspection.

Newsletter & Community

Want to stay updated on new drops, restocks, and exclusive sales? Join our Stash List email newsletter in the footer of our website. Newsletter subscribers receive:

  • Early access to new releases and restocks (24-48 hours before public launch)
  • Exclusive subscriber-only sales and discounts
  • Insider information about upcoming drops and collaborations
  • Special birthday offers and loyalty rewards

We send newsletters 2-4 times per month, never spam. You can unsubscribe anytime with one click.

Wholesale & Partnership Inquiries

Interested in wholesale partnerships, brand collaborations, or distribution agreements? We're always open to discussing new opportunities with complementary brands and retailers. Email us at contact@thefittedstash.co with details about your proposal.

Common Issues & Solutions

I haven't received my tracking number
Check your spam folder for the tracking email. If you still haven't received it after 24 hours, email us with your order number and we'll send the tracking information directly.

The tracking number isn't working
Sometimes USPS takes 24-48 hours to scan packages into their tracking system. Wait a day and try again, or contact us for assistance.

I want to return an item but I've already wore it
We can't accept worn items for returns. However, if there's a quality issue, contact us with photos and we'll evaluate your specific situation.

My refund hasn't arrived yet
Refunds typically appear in your account 1-2 weeks after processing. If it's been more than 2 weeks, check with your bank first, then contact us if needed.

Ready to reach out? We're here to help!

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